311 / Citizen Service Requests

Turn service requests into work orders with a few mouse clicks

An automated solution to accept, manage and address citizen requests

How it works

A Solution for All Citizen Requests


Citizen Portal

Provide a one-stop shop for residents to submit service requests, with the ability to upload photos and receive automated updates.

Centralized Intake

Accept all service requests in a central location and route them automatically to the appropriate agencies and teams.

Request Management

Convert requests into work orders. Manage and track the progress of work orders.
Key Features

Features for Citizen Service Requests


Automatically route requests to appropriate personnel for review and approval. Provide role-based access for different agencies and enable secure collaboration between teams.

Mobile friendly

Residents can use our mobile interface to register accounts and submit service requests. Government workers can use tablets and smartphones to conduct inspections and document repairs.

GIS integration

Pinpoint locations for service requests with GIS integration. Sort requests by location and view requests on an interactive map.

More Features


Send residents automated updates as well as individualized messages, from the receipt of requests to the completion of work orders.


Managers and directors can track all service requests and work orders in our database and get a bird’s eye view of projects with customized reports.

Fast implementation

Our citizen service request solution is intuitive and can be online in a matter of  weeks.

Intelligent Interface

Enjoy a user-friendly mobile interface that is differentiated based on the user and permission.

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